How to Become Effective at Prospecting by Todd Falcone
Over the past few years I have a large number of people ask
me, "Todd, how do I become better at prospecting?" Or, "Todd,
what is it that you are doing that allows you to sponsor so many new people into
your business every month, while I struggle to get in one or two people every
now and then"?
The answer is relatively simple. First of all, I have called
literally thousands of people over the past ten years. I've had plenty of
practice. And today, I still call hundreds of people every week. However, that
is not the complete answer. Here's a more detailed answer as to how to become
more effective at prospecting.
How do we define an effective prospector? Or, what are the
character traits of someone who we would describe as an effective
"recruiting machine"?
Becoming an effective prospecting machine begins with Attitude
and Self-Talk. How do you feel about you? Do you feel confident and self-assured
when you get on the telephone? Are you the leader your potential prospects are
looking for? Those of us that are effective at bringing large numbers of people
into our business have a positive outlook on themselves and their ability to
effectively communicate their message. They feel confident that they have the
ability to attract other quality like-minded individuals to their business.
It begins with your posture. Posture doesn't mean being rude,
nasty, mean or abrasive. It means projecting yourself in a confident, positive,
serious manner. When I'm doing business, it's not a hobby. I am "deadly
serious" about my enterprise, and my prospects know it. Yes many of you who
know me have heard me say that prospecting is a "game". But, let me
ask you, do you think Tiger Woods treats the game of golf like just a game? It
takes time, practice and repetition to get extremely good at anything. It's a
game only in the sense that our goal is to win, and those that are serious about
their business have no other option other than winning. Prospecting with posture
is about you sending the message that you are the leader, the coach, or mentor
that people are looking for. I have come to realize over time that posture is
the ?root element? of attracting the right kind of people to your business.
Those that don't have posture are communicating that they need
someone to join them, that they want them in their business, and that they are
chasing them. If you want to get good, don't chase. You've got to be willing to
"take away" the opportunity from your prospect. It's a lot like
dating. Think about a time when you were very interested in someone, you showed
up at their locker, wanted to take them to lunch, and generally were pushing
yourself on them. What happened? They had no interest in you and dated someone
else. Of course, six months later when you were "over it", they now
came back to you and wanted to be your boyfriend or girlfriend. Folks, it works
the same way when you are prospecting. If your prospect thinks you
"need" them, they are going to run in the opposite direction.
Conversely, if you show through your posture and attitude that you don?t need
them and that you are the leader they have been looking for, they often times
will join your business.
To become effective at recruiting and prospecting requires
time, action, energy and consistency. It requires a commitment over a long
period of time. Prospecting is a process. Learning how to prospect is a process.
It is not an event. It is an evolution. Becoming an effective recruiting machine
takes practice and determination. You must have a willingness to develop and
learn, and the staying power to see it through to the end. Successful recruiters
don't quit, period. There is no "out" for them. They are committed,
locked and loaded, and guns a blazing.
Massive sorting is they key to success. We must identify and
qualify potential prospects for our time. Prospects NEVER give me the
"runaround", nor do I ever allow them to take control of the
interview. I am always the one in control. I don?t sell, convince or coerce.
During the interview process, 80% of my time is spent listening, 20% is asking
and answering. I now know why we were given two ears and only one mouth, and use
them accordingly.
It's all a numbers game. We are in the business of collecting
decisions. Those of us that have become effective at this game don?t get upset
when we get a "no". In fact, we see a "no" as a positive. It
is a time to rejoice! We have collected a decision. We don't take "no"
personally. It's all part of the game. We?re getting the job done. We are
collecting decisions, whether no or yes. We talk to literally thousands of
people over time about the opportunity. How many people have you talked to in
the past week, month or year? Think about the numbers, you have to play the
game. For new recruiters, you will make up in numbers what you lack in skill
short-term. As you become better, your results will increase. Live with it. That
is the reality that you are facing. Understand that as you get better, so will
your results.
We get paid for production, not for time we spend in our
business. Many novices spend their time getting ready to get ready, shuffling
papers and organizing their office. When the week is done, they fool themselves
into thinking they've put in a full-week, when in all reality they have done
nothing. Don't confuse time with production. Why do they do this? FEAR. Ask
yourself at the end of each day, "What did I produce today"? Focus
only on production?results are all that count. Here's a good philosophy to live
by: If you don?t get paid for doing it? don't do it! I also do not get involved
in politics. Why? Because I learned long ago that politics and production don't
mix. And, because we get paid only from production, I stay completely away from
politics and gossip, who said what, she did that, can you believe what he said,
are not part of the producers vocabulary. I am bringing this up only because
that as we grow a larger organization, certain issues come up that can turn into
a political nightmare. This always takes away from our ability to produce. How
do you deal with it? Confront the issue head-on, diffuse it, and get back to
recruiting and building your business.
Big time recruiters are Self-Motivated. They do it because
they want to. They love to recruit. Making the call is fun to them. They
understand that by doing it consistently, they will get far more than they put
into it. In order to succeed in this game, you have to have the personal
motivation to work through the necessary numbers to get the desired results.
Whatever it takes is engrained in their mind. If it is to be, it's up to me.
They don't see their upline as a "crying pillow". They are mentally
tough and willing to overcome obstacles regardless of what it takes.
They have a crystal clear vision both in their mind and on
paper of where they are going to be 6 months or 12 months from now. They have
written down, specific goals that they focus on. They have a core belief, a
reason WHY they must succeed.
Effective prospectors are level headed. They don't get jacked
up and overly excited when a new person signs up or says they're going to sign
up. Oh, my gosh, I am so excited, Mary is going to join my business. She is
powerful. She is going to make my business explode!? This type of thought does
not enter the mind of an effective recruiter. They are totally on even keel.
And, the same goes for when someone says no. They take it with a grain of salt.
OK, bye, next prospect.
Effective prospectors think prospecting is fun and effortless.
They see opportunity in everything they do. Everything they do emanates
confidence and professionalism. They take massive action all the time. They
understand that regardless how effective they may be, they still play large
numbers. They talk to new people all the time. They are constantly working on
their communication skills and the English language to give them more power in
their words.
They are very good listeners. They hear closing signals
because they listen. They hear the how questions and focus on them. People don?t
think of them as great salespeople or great talkers. They are great listeners
and very effective and getting the job done. Novices tend to hear nothing
because they spend all their time thinking what they are going to say next as
their prospect is talking. That is why they sponsor so few people. New
recruiters need to learn to say less, ask, and then listen.
What are the tools or equipment of an effective recruiter?
Telephone with headset is a must. Hands- free. Cordless
headset is preferable. A tape recorder that allows you to tape telephone calls.
Voice mail and answering machine with a professionally sounding message is a
must. Planner and phone log to schedule appointments and calls, and to track
your responses, results, number of calls, number of dials, etc. Leads?and lots
of them. There are lots of sources out there. The bottom line is you have to
have enough leads so that you never, ever become emotionally attached to your
prospect.
Here is my basic process while prospecting?
I have a very specific agenda, an objective for each call.
Personally, I do not follow a script. It's the agenda I have in my mind. I don?t
follow a script because I have planned and spent time preparing for the calls.
My objective is to attract quality like-minded people to my business. They do
this by following a specific plan of action. I never shoot from the hip. When I
pick up the phone, I know WHY and WHAT I will be doing.
Dial the prospect and engage them in conversation. Hi is Joe
in please. Hi Joe, this is Todd Falcone calling you from California. I?m calling
because your name was referred to me as someone serious about starting their own
home- based business and generating additional income, is that correct??
If and only if I get a definitive "yes" will I
continue the call. I am not in the business of convincing people that they need
to be in a business. Either they ARE looking or they are not. Period.
Determine if you are catching them at a good time.
"Great, am I catching you at a good time to talk for a few minutes"?
Qualify and Interview Them. At this point, I have determined
that the prospect is looking for an opportunity. Here's the question I am asking
myself, "Is this person worth my time"? I am not in the business of
pitching anyone who is willing to listen. I?m in the business of locating
like-minded quality individuals. So, if the person has said, "Yes, I am
interested in making money", but doesn't sound like a quality person, I GAP
them. Tell them to Grab a Pen, and send them to an overview call. I'll give them
my phone number and tell them to call you if they like what they hear. Now, if
the prospect sounds like the type of person I may be looking for, I INTERVIEW
THEM! I?ll ask them what they do, how long they've been doing it, what they like
about it or don?t like about their job, what type of income they're accustomed
to, what type of income they would like to be earning, etc. Most importantly, I
ask them WHY THEY WANT TO BE IN A HOME-BASED BUSINESS. We have to find out what
their primary motivation is for seeking an opportunity. We have to find out what
is it other than money they are looking to achieve. What will the money buy
them? Freedom to spend time with their kids, the opportunity to walk away from a
dead-end job, put their kids in a good college, etc.
Take them through the information gathering process. Given
that I am this far in the interview process, I've determined that the person has
the qualities I desire in my business. I now simply take them through the
information gathering process so they can make a relaxed and informed decision
about joining the business.
"Gosh Joe, you sound like the type of person I might be
looking for in my business. What I need to do now is get information into your
hands so that you can make a relaxed and informed decision."
Now, I'll either book them on a live call, take them to a pre-
recorded overview, or my website. Take the prospect to whatever it is that you
have available to provide them immediate information.
Take their temperature. Once they have listened to the call,
my objective is to determine how interested they are in joining the business. My
favorite way of doing this is by asking one simple question. "Great Joe,
well that call explains in pretty good detail who we are, what we do, and how we
generate our income. On a scale of one to ten, one being curious and ten, I am
ready to start making money with you right now, where do you see yourself"?
I never settle for curious or serious. I get the answer that I
am looking for. If they are a 5 or less, I'll thank them for their time and tell
them that they are not the right candidate for my business. If they are a 6 to
9, I simply ask them "WHY". They will tell you.
Three Way Call. When you do a three-way call with your upline
during this process it is for one reason, and one reason only, to CLOSE the
person. Your upline should know this, and be taking your prospect to the point
of collecting a decision before the three- way is done. Here are some rules for
three-way calling: A) Prior to placing the call to your upline, edify them. Make
sure your prospect knows that you are putting them on the phone with a very
successful person in your business, a leader on your team, so they have respect
for them before they meet them. B) Never ever ask your prospect if it is o.k. to
call someone else? just do it! C) When you call your upline to let them know you
have a person on the line you would like to introduce them to, NEVER, EVER have
the person already clicked back to you. This is your chance to briefly tell your
upline who this person is. Example (Mark, this is Todd. I have Joe Blow on the
line. He has an advertising background, has never been in MLM, and told me he
was an 8 after listening to the 10-minute call). D) Never interrupt your upline
when on the call. They are the expert. Every time that you interrupt them you
are telling your prospect that your upline is not as important and successful as
you purported them to be. They do all the talking. If your sponsor is not
helping you collect a decision when doing three-ways, find someone else upline
who will. This is important. The upline expert should know that their job on a
three-way is to help close the business, not just "chit-chat".
Close the business or get them further information At this
point, you will either be bringing the person into your business, or providing
them further information that they need to gather. Many times your prospect
needs to see some written information to further validate their decision. If you
have done your job, the close takes care of itself. There is no specific
question, other than, "Great Joe, how soon do you want to start making
money?"
In order for you to sponsor large numbers of people you must
prospect with posture to large numbers of people on a very consistent basis. Do
a "self-check" to make sure you are on target. Track the number of
calls you are making and the number of people you are presenting your business
to on a daily and weekly basis. It's really all a numbers game. However, the
better you get at prospecting the easier the numbers become. Don't ever quit.
Become an animal recruiting machine. Talk to more people than anyone else around
you. Force yourself to make ten more calls when you don't feel like it, and then
make ten more. You get good at prospecting by doing it every day and learning
from others who are successful at it.
For more information about MLM Prospecting and other services and products choose from one of the following links:
About the Author:
Todd Falcone has spent nearly ten years in the Network
Marketing industry. He is a multiple six-figure income earner and spends his
time recruiting and teaching others how to become successful working from home.
He has been a Master Consultant with ProSTEP, a Lead Generation, Support and
Training Company for the past six years. And, for the past nine months, he has
been working directly with Mark Yarnell in Legacy for Life. You can contact Todd
directly at: Phone: (831) 582-0462 mlmpros@redshift.comHis web addresses are:
www.SuccessSystems.freeleads.comwww.legacyusa.com/healthandwealth |