10 TIPS THAT WILL HELP YOU ON THE PHONE by Bob Schwartz
1. PREPARE YOURSELF, get mentally set for the task ahead, get yourself into a
confident mindset.
2. FOLLOW A SCRIPT, BUT NOT TOO STRICTLY. Don't come across like you are
reading. (And if it's more natural for you to strike up a conversation, just do
that!)
3. KEEP IT SHORT AND TO THE POINT, it's important to be clear of the key
points you want to make.
4. LISTEN UP, by listening it will alert you to the signs whether a person is
interested or not. (The best conversationalists are always the listeners, let
them talk if that's what they want to do)
5. KEEP UP YOUR ENTHUSIASM, people will often respond to enthusiasm if it's
sincere. (If you are having a hard time being enthusiastic, sit up tall in your
chair, or better yet, stand up and talk on the phone, and keep a smile on your
face, it always comes through the phone if you are smiling!)
6. BALANCE YOUR ENTHUSIASM WITH KNOWLEDGE. Avoid sounding too much like a
salesman, all fluff and no content.
7. DON'T MAKE PHONE CALLS, when you are feeling down. It's going to be so
obvious to your potential clients. (Call your upline to pump you up, and keep
going upline until you find someone who brings you back to reality. OR better
yet, ask your upline to make any calls that absolutely have to be made, they
should be more than willing to do this when time permits.)
8. PERSISTENCE, does not always pay off, don't keep prospecting someone when
they have shown no interest regardless of their financial status.
9. DON'T TAKE "NO" PERSONALLY, simply move on to the next prospect
and finish your day on a good note. (Also, if someone isn't interested, don't
get an attitude, their lack of interest is in the moment; six months from now
they might beat down your door if you keep them on a call back list)
10. DON'T FORGET TO HAVE SOME FUN! Some will, some won't, so what, next...
